More Uptime. More Revenue.
NETRIO’S Vigilance solutions keep your business up and running.
Whether you are looking for Managed IT Services or Network Operations Center as a Service, the Vigilance suite of products has you covered. Our team of experts staffed 24x7x365 by US based resources can proactively service your technology support requirements. Since 2003, NETRIO has been delivering enterprise class technical services to business globally. We’ve been doing this longer than most, and we do it better than anyone else.
Avoid Revenue Disruption
How much revenue would you lose if your network had an outage for a minute, an hour, a day? Perhaps you’ve thought about that. After all, the hard costs are fairly obvious. The soft costs, however, are maybe not so obvious. NETRIO will be your outsourced NOC and IT Helpdesk, monitoring and managing with our experts that become an extension of your existing IT and support staff.
We’ve already solved the problems you may not even know are coming. Wouldn’t it be smarter to pick up the dollars spent to learn what we already know and put them into something else?
Lift & Shift
Your IT team could have the network monitoring activities lifted off of their shoulders so you can shift those resources to higher value IT activities.
With Vigilance Tier 1, we are monitoring all devices, interfaces, applications, and servers 24/7/365 from our US-based NOCs. We also provide access to the viewing and archiving of fault monitoring alarms and event logs. You’ll get reporting of performance analytics & trends. Whatever the situation, rest assured – we’re watching out for you.
With Vigilance Tier 2, we specialize in the detection, isolation, and diagnosis of each fault, with remote resolution whenever possible. We take ownership of remediation, acting as the orchestrator on your behalf. We also provide progress tracking and notification, and escalation to Tier 3 resources when necessary. We are agnostic when it comes to technology, supporting all carriers and equipment manufacturers, for the ultimate flexibility with your environment. No matter the problem, we’re here to solve it.
Service Desk: Your 24×7 Technical Helpdesk
When you use NETRIO as your service desk, you can rest easy that you have seasoned professionals standing at the ready to provide your employees with technical support via phone, email, or chat. We leverage an advanced ticketing management system (TMS) that features ticket tracking, API integration, template-based or customized reporting, trend and chronic reporting, and complete access to user data. And that’s just the tip of the iceberg.
Enterprise Support Plus: Managed IT Services
This is the most advanced kind of support available. It’s high-touch with high-visibility – the perfect blend of human interaction and superior automation. It’s what we already do, but even more refined, with a more advanced set of tools and highly-skilled talent. This includes desktop support and advanced server management. All business, with a personal touch.
Professional Services: Let us help you execute your Project
Do you have a unique need for human capital or other technical resources? Professional Services include those intangible one-offs that are tailored just for you. We use our expertise to create a specific solution and then assist in the execution to see you through to the end result. Tailor-made to your exact specifications.